What is a PBX telephone system?

A PBX (Private Branch Exchange) telephone system is an on-premise hardware setup that manages an organization's internal and external voice communication, connecting internal phone extensions to external phone lines.

How does Call Center software differ from a PBX system?

Call Center software is designed to handle customer interactions across multiple channels and includes advanced features like CRM integration and real-time analytics. At the same time, PBX systems focus on essential voice communication.

Can Call Center software integrate with other business tools?

Yes, Call Center software can seamlessly integrate with several business applications such as CRM, email, and analytics, enhancing overall efficiency and customer service.

Is Call Center software more expensive than PBX systems?

Call Center software typically operates on a subscription model with lower upfront costs/predictable monthly fees, whereas PBX systems involve significant initial investment in hardware and ongoing maintenance costs.

Which is better for a growing business: Call Center software or PBX?

Call Center software is generally better for growing businesses due to its scalability, flexibility, and advanced features that support expansion and customer service improvement.