What is a VoIP hunt group?

A VoIP hunt group is a feature that routes incoming calls to a group of phone lines, ensuring the next available person answers the call quickly.

How do VoIP hunt groups improve customer service?

They reduce wait times by directing calls to available agents, ensuring customers get help faster and improving satisfaction.

What types of hunt groups are there?

Common types include linear, round-robin, most idle, and simultaneous ring, each offering different call distribution methods.

Can small businesses benefit from VoIP hunt groups?

Yes, small businesses can use hunt groups to manage calls more efficiently, reduce missed calls, and present a more professional image.

How do I choose the right VoIP hunt group setup?

Consider your call volume, team structure, and priorities like speed or fairness in call distribution. Also, ensure your VoIP provider offers flexible options.

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