What is Call transcription software, and how does it work?

Call transcription software converts audio from phone calls into text. It uses AI real-time transcription or human transcription to create accurate, searchable records of conversations. Advanced features like speaker identification and timestamps enhance usability.

Can call transcription software to transcribe phone calls in real time?

Many solutions, such as Otter.ai and Fireflies.ai, offer real-time transcription solutions, enabling users to access live transcripts during calls or meetings. This is especially useful for teams and businesses that require instant documentation.

What are the benefits of using AI transcription software?

AI transcription software provides quick, cost-effective, and automated transcriptions. It can handle large volumes of audio, making it ideal for routine tasks. However, combining AI with human verification is recommended for critical conversations requiring high accuracy.

How much does call transcription software typically cost?

The cost of call transcription software varies based on features and usage. Prices range from free tiers (e.g., Otter.ai) to pay-per-minute plans like Rev Call Recorder ($1.50 per minute for human transcription). Consider your volume and feature needs before selecting a pricing model.

Is call transcription software secure for sensitive conversations?

Yes, many call transcription tools comply with regulations like GDPR and HIPAA, offering encryption and privacy protections. Always review the software's security features before using it for confidential calls.