What is Unified Communication?

Unified communication means integrating multiple communication tools, such as voice calls, video conferencing, instant messaging, email, and file sharing, into a single-session interface.

What are the key features of a Unified Communications system?

Key features include voice and video calling, instant messaging and chat, collaboration tools like file sharing and whiteboarding, presence indicators, integration with other business tools like CRM and ERP systems.

Why is UC important for businesses?

UC enhances collaboration, improves employee productivity, reduces operational costs, and provides a consistent experience across devices and channels.

What are the risks of delaying UC updates?

There has been increased vulnerability to cyberattacks, reduced employee productivity due to outdated tools, and higher long-term costs due to compatibility issues.